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The controllers are visible in the experience as 2 red lines. One is moving and the other is coming out of my POV and stationary. We want them not to be there. The whole experience is gaze based. Is there a solution for this? Thanks!

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You may consider to delete the controller gameobjects (shown below) directly in your project. In Unity XR, G2 4K's controller is recognized as the left controller by default.
enter image description here