0 votes
by (230 points)
edited by

[Information]
- streaming assistant version 8.0.6
- pui version 4.6.3
- steamvr version 1.22.6
- windows 11
- Pico Neo 3 headset

[Problem]
After installing streaming assistant v8.0.6 on pc, steamvr keeps disabling pico driver, preventing me from entering steamvr on pico neo 3. On previous versions after v6.0.1 of streaming assistant, it would crash steamvr with black screen and disable pico driver.

SteamVR crash dump

I would like to reinstall streaming assistant v6.0.1 apk on my headset to test further

1 Answer

0 votes
by (6.7k points)

Try updating the GPU driver.

One possibility is that SteamVR may disable Pico if there is a black screen or crash while streaming. See if this option is turned on.
enter image description here

by (230 points)

i turned it on, restart then it disables it again, gpu driver is latest version

by (39.2k points)

Dear developer,
Please try to turn off the firewall or add Steam VR and Streaming Assistant etc. to the firewall whitelist to see if it works properly.
In addition, check whether the virtual network is generated properly when pico Neo 3 starts streaming.

by (200 points)

I'm having the same problem using the latest version of pico streaming software... steam recognizes the device but it keeps loading on the glasses and the assistant application doesn't recognize it .

by (39.2k points)

Dear developer,
Could you please tell us the information like below?
[Information]
- streaming assistant version:
- pui version :
- steamvr version:
- headset model

And could you please tell us what type of graphics card of your computer?

by (200 points)

The assistant streaming from the glasses is 8.1.5 and from the computer is 8.0.6.0 ..pui version 4.7.4...steam version:1.22.12..pico neo 3 graphics card GTX 1050ti This is the information you asked for.

by (200 points)

which cable is recommended to connect with the computer? USB 3.0 or DisplayPort?

by (39.2k points)

Dear developer,
The lastest version of streaming assitant is 8.1.4.0.
Please try update the streaming assitant to the latest version and try it again.
enter image description here

by (200 points)

I've updated the wizard but it didn't work. Something happens that it connects but disconnects soon after, I've used several cables and it's no use.

by (39.2k points)

Dear developer,
Please try re-installing Steam and SteamVR.
And if possible, please try switching to another computer to see if it works.

by (39.2k points)

Dear developer,
This is the popup frame of Windows system. There may be a problem with the USB driver of the headset. Please try to restart the device or restore factory Settings.
In addition, please make true to turn off the firewall or add Steam VR and Streaming Assistant etc. to the firewall whitelist and check whether the virtual network is generated properly when pico Neo 3 starts streaming.
And please use the USB3.0 cable.

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