Video see-through Bug && Can't install the latest update!

Question

Hello there, in my project, I am trying to use the video see through video feed as the environmental background in a Unity application. To do this, I use the pico Unity SDK by setting:

        PXR_Boundary.EnableSeeThroughManual(true);
        PXR_Plugin.Pxr_SetGuardianSystemDisable(true);

However, the resulting video feeds have serious and obvious artifacts on the upper corner of the recorded videos, as shown in the image below. Any idea what causes this and how I can fix the problem??

I am using Pico Neo 3 Pro Eye, and Unity 2020.3 LTS. The latest Pico Unity SDK.

In addition, I could not install the latest Pico update, everytime I downloaded the new package, restart the device, it is giving an error message and couldn't install the new upgrades.

(也可以用中文回复，谢谢！)

Answer 1

这个相机背景录屏变形的问题好像就是这样的，目前没有方法解决
更新的话是要更新4.6.3么

Comments

你好，背景的变形不仅仅是录屏的时候出现，runtime 的时候也一直持续着。 这是什么问题呢？

对的， 是要更新到几天前新的update。每次安装到1/4 的时候就显示报错然后闪退。重新下载试了好几次也都不行。

Answer 2

开发者您好：
对于使用相机背景，屏幕上方变形的问题，这个目前是已知问题，暂时没有解决方案。
对于无法更新新版本问题，更新到4.6.3的话，请问您目前的PUI版本是多少，我们测试一下。
谢谢！

Comments

现在的版本是v4.5.30

---

这个屏幕变形的问题能不能发一个英文的官方声明？不然我们无法使用这个FEATURE 做实验。

---

PUI 还是无法更新，请问有UPDATE 吗?

---

开发者您好：
麻烦您将设备的SN号告诉我们，我们检查一下问题
谢谢

Answer 3

Dear developer,
For the problem of using SeeThrough Camera, causing deformation at the top of screen, it is a known problem and there is no solution at present.
Thanks

Comments

Hi there! I am still wondering how comes there is still this bug for the passthrough feature? When setting up a guardian there is not this issue. Please, is there a quick fix? Otherwise, we won't be able to use the passthrough feature at all.. Thank you very much!

---

Sorry, the reason for this problem is that some underlying algorithms of SDK. We have told the develop department, but we are not sure when they can be repaired, Thanks