Pico Neo 2 and payment demo - controller hover highlights button but trigger button does not click

Question

Hi,

I have a Neo 2 headset. I went through the documentation and set up a new Unity project with the SDK. I then added the included Payment Demo scene.

In Unity Play mode, I see the row of buttons and the Message Info. I can hover over a button with my mouse, it turns red, and when I click it with my mouse, it shows the loader.

When I load the app on the VR headset, I see the row of buttons and the Message Info. Each controller is represented by a red line. When I point at a button, the line turns white and the button turns red. When I click the trigger on the controller, nothing happens and I don't see a loader.

What settings do I have to look at for this demo to work?

Answer 1

Dear developer,
Could you please tell us what version of SDK are you using and your PUI and Unity versions?

Comments

SDK: PicoXR_Platform_SDK-1.2.5_B81
Unity: 2020.3.31f1
PUI: v4.1.3

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Dear developer,
This demo is for demonstration purposes only, clicking each button only output some information on the right side.

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Thank you for your response. What button on the controller are you using to click it?

I am only able to click the button using the mouse in Unity on my laptop, but when I run it on the Pico VR, the hover effects work but clicking the button does not.

Is there some special input setting I need?

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Dear developer,
When you enter the demo scene, click the home button once and then returning to the demo scene. At this point, you should be able to interact by Clicking the Trigger .

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I tried this but still unable to click, although hover keeps working. There must be some setting somewhere that allows for this.

Is there a demo I can download somewhere for the Neo 2 that works with my SDK/PUI/Unity version where a controller is able to click a button?

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I just cloned the Launcher demo https://github.com/picoxr/Launcher-Demo-UnityXR and ran it on the headset. Again, the lines go from red to white when I hover over the android settings or the file manager launcher but pressing the trigger does nothing.

This is with the same Unity version, SDK, and PUI on the Neo 2.

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Dear developer,
On Pico Neo 2, Can't interact with the UI when first install the application and open it, but when you restart the application, the UI should work fine.
This problem is a known issue on Pico Neo 2. Sorry for the inconvenience.

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This worked. If i Force Stop the app and reopen it, I can now interact with the button. Thank you for your help!